Privacy Policy

This Privacy Policy applies to R9DYNAMICS ("R9", "R9DX", "we", "us", or "our"). It applies to information processed in connection with your use of r9dynamics.com and related software/tools we provide, including diagnostic and telemetry data used for product reliability, security, and support operations.

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked to or referenced on our website. We encourage you to review the privacy policies of any third parties you interact with.

The information processed depends on how you interact with our website and software. In normal operation, we may process limited technical and usage information, which may include:

• Internet Protocol (IP) address
• Browser type and version
• Operating system or device information
• Date, time, and duration of access
• Pages, assets, or resources requested
• Software version/build identifiers
• Diagnostic metadata associated with application errors

This information is processed for operational purposes such as website delivery, product reliability, performance optimisation, security, and abuse prevention.

The website does not require users to create accounts to browse core pages. However, some software and related services may require third-party authentication as described below.

Some R9DYNAMICS software, including Sound Pack Manager, may require authentication using third-party identity providers such as Discord.

When you authenticate through Discord, we may receive limited account information including:

• Discord user ID
• Discord username and avatar
• Email address associated with your Discord account (if available)
• Authentication tokens required to maintain your session

This information is used solely for:

• User authentication
• Licensing and access control
• Account identification
• Service security and abuse prevention

We do not request or store your Discord password.

We implement appropriate technical and organisational measures to protect information processed through the website, including:

• Encrypted connections (HTTPS)
• Secure hosting and content delivery environments
• Restricted access to infrastructure and systems

These measures are designed to protect against unauthorised access, loss, misuse, or disclosure.

For supported software (including Sound Pack Manager), error/diagnostic logs may be automatically transmitted to our development infrastructure to identify faults, improve stability, and maintain service quality. These logs are used strictly for internal debugging, security, and maintenance purposes.

Diagnostic submissions may include technical context such as stack traces, environment details, and runtime metadata. We do not intentionally collect special-category personal data through this process.

Some functionality may rely on third-party services, including authentication providers, hosting providers, and analytics infrastructure.

These services may process limited technical or account-related data necessary to provide their functionality.

Examples include:

• Discord (authentication services)
• Cloud hosting or infrastructure providers
• Content delivery networks (CDNs)
• Data storage

Data may be processed or stored on secure cloud infrastructure located in the United Kingdom, European Economic Area (EEA), or other jurisdictions that provide adequate data protection safeguards.

When engaging R9DYNAMICS for commissioned work or purchasing software licenses, we may process limited information necessary to fulfil the service, such as:

• Contact email address
• Billing or payment reference information
• Service delivery details

Payment processing may be handled by third-party providers.

Information processed for operational and security purposes is retained only for as long as reasonably necessary to fulfil those purposes. Logs generated by infrastructure providers and telemetry systems are rotated or deleted under internal retention controls.

Where applicable, we process data under lawful bases recognised by UK data protection law, including legitimate interests (security, stability, and abuse prevention), performance of a contract (where services/software are provided), and compliance with legal obligations.

We may use limited cookies or similar technologies that are strictly necessary for website delivery, security, and performance monitoring. We do not use these technologies to profile users for advertising purposes.

Third-party infrastructure providers may set or process technical identifiers required for content delivery, bot protection, and service reliability.

Depending on your location, you may have rights under applicable data protection laws in relation to information processed about you, including rights of access, correction, or deletion. As the website does not provide user accounts or direct data submission mechanisms, the practical application of these rights may be limited.

If you believe your data has been processed unlawfully, you may contact us first at [email protected] so we can address your concern.

You may also lodge a complaint with your local data protection supervisory authority. In the United Kingdom, this is the Information Commissioner's Office (ICO).

By using the website or any software provided by R9DYNAMICS, you represent that you are at least 13 years of age, or the minimum age required by applicable law to use online services in your jurisdiction.

If you are under the age of 18, you must have permission from a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law.

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or website operations. Any changes will be posted on this page and will take effect upon publication.

R9DYNAMICS does not provide direct contact forms. For privacy or legal issues, email [email protected].